Last updated: 10/08/2025
Legend Lending (“Legend Lending”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Legend Lending is an Authorised Credit Representative (Credit Representative number 471280) of Ausloans Pty Ltd (Australian Credit Licence number 383999). Legend Lending is the trading name for Besse Company Pty Ltd (ABN: 57652799374).
Our Commitment to your privacy
Legend Lending is committed to protecting your privacy and ensuring the security of your personal and credit-related information. We adhere to the requirements of the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code where applicable.
What We Collect and Why
We may collect personal and sensitive information that is reasonably necessary for us to provide credit assistance services, such as:
- Assessing your financial situation
- Providing credit product recommendations
- Arranging finance with lenders
- Managing your application and ongoing relationships
- Meeting legal and regulatory requirements
Your information might be disclosed to:
- Ausloans Pty Ltd, our licensee
- Lenders, aggregators, credit reporting bodies
- Verification and IT service providers working under strict confidentiality
- Regulators such as ASIC, when required by law
Storing and Securing your Information
Your information is securely stored using password-protected systems and encrypted databases. We take reasonable steps to:
- Protect your personal information from misuse, interference, loss, and unauthorised access or disclosure
- Ensure all staff handling your data are trained in privacy obligations
- Destroy or de-identify personal data when it’s no longer required by law or business use
We retain your information for as long as legally required or necessary to fulfill our business obligations, typically for at least 7 years after the end of the customer relationship.
Access and Corrections
You may request access to the personal information we hold about you at any time, or request a correction if it is inaccurate, out-of-date or incomplete.
To do so, please email us at: info@legendlending.com.au
We will respond to your request within a reasonable time and may need to verify your identity.
Cookies and website tracking
Our website may use cookies and tracking tools to enhance your user experience and help us understand how visitors use our site. These tools do not collect personal information unless you enter it voluntarily.
You can disable cookies via your browser settings.
Marketing communication
With your consent, we may use your contact details to send you marketing communications about our services, promotions, or helpful finance tips. You can opt out at any time by clicking “unsubscribe” or emailing us directly.
Privacy Complaints and Despute Resolution
We take complaints seriously and are committed to resolving them quickly and fairly.
Internal Complaints Process:
If you have a concern or complaint about your privacy, please contact us via:
- Email: info@legendlending.com.au
- Phone: 0422 066 020
- Postal Address: 304/308 Mulgrave Road, Cairns, 4870, QLD
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we need more time, we’ll keep you informed.
External Resolution – AFCA
If you are not satisfied with our response, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service.
- Website: www.afca.org.au
- Phone: 1800 931 678
- Email: info@afca.org.au
- Mail: GPO Box 3, Melbourne Vic 3001
Authorisation and Regulatory Information
Legend Lending operates as an Authorised Credit Representative (No. 471280) of Ausloans Pty Ltd (ACL 383999).
You can verify our authorisation by visiting the ASIC Credit Register:
👉 https://connectonline.asic.gov.au/
Changes to this Policy
We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services after changes means you accept the revised policy.
Contact us
Legend Lending
Email: info@legendlending.com.au
Phone: 0422 066 020
Website: www.legendlending.com.au